Proactive helping behavior in hospitality : a new measure and a test of A preliminary model

Raub, Steffen P. (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

Based on the proactivity literature I suggest a new construct: proactive helping behavior. Proactive helping behavior is initiated by the helper, anticipates future needs or problems of the recipient, is intended to have a discernible impact on the recipient in the longer term, and is carried out in a persistent fashion. I developed a new measure for proactive helping behavior and tested a preliminary model of its antecedents and consequences. Results from an empirical study involving 388 employees and their supervisors in a large luxury hotel in Singapore are presented and their implications for theory and practice are discussed.


Mots-clés:
Type de conférence:
full paper
Faculté:
Economie et Services
Ecole:
EHL
Classification:
Economie/gestion
Adresse bibliogr.:
Manchester, United Kingdom, 15-17 October 2015
Date:
Manchester, United Kingdom
15-17 October 2015
2015
Pagination:
8 p.
Publié dans
Proceedings of EuroCHRIE conference 2015
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Note: The status of this file is: restricted


 Notice créée le 2016-03-30, modifiée le 2018-12-05

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