Changing tires on a moving car: : corporate turnarounds in the service industry

Schmitt, Achim (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Harrigan, Kathryn (Columbia University 701 Uris Hall, New York, NY 10027) ; Raub, Steffen (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

Most p rior literature has argued that turnaround firms’ first objective is to focus on retrenchment activities that avoid a further deterioration of the firm decline situation. Once firm s ha ve ensured its short - term survival, the turnaround activities shift their focus towards recovery. How ever, recent turnaround studies have questioned this sequential process of retrenchment and recovery and argued for a simultaneous approach . Motivated by these results, we analyze turnaround behavior of 35 service firms during 2002 and 2003 . Our results confirm the combination of retrenchment and recovery for service turnarounds. This study responds to prior claims for more turnaround research in service firms and contribute s to a more thorough understanding of how to manage the conflicting tensions betw een retrenchment and recovery.

Type de conférence:
full paper
Economie et Services
EHL Ecole hôtelière de Lausanne
Adresse bibliogr.:
Anahaim, USA, 5-9 August 2016
Anahaim, USA
5-9 August 2016
36 p.
Titre du document hôte:
Proceedings of the Academy of Management Conference (AOM) 2016
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 Notice créée le 2016-10-24, modifiée le 2018-02-15

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