Service innovation in times of economic crisis : the strategic renewal activites of the top EU service firms

Martin-Rios, Carlos (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Pasamar, Susana (Universidad Pablo de Olavide)

This paper examines the strategic renewal activities top service firms use to respond to environmental scarcity. Based on a longitudinal dataset of 97 leading European service firms, it empirically conceptualizes three clusters or strategic types of organizational response to overcome long-term financial strain. Leading E.U. service firms that attempt to maximize recovery by strategic expansion (i.e., increase in R&D investment, strategic M&A and recruitment)generate growth in their operating profits and net sales in contrast to service firms that implement defensive retrenchment actions (layoffs and cutting back on R&D investment. These results contribute to the understanding of the potentially positive and negative issues related to the actions service firms use to overcome environmental decline and the role that different responses play in fostering recovery from ongoing economic and financial crisis, which have thus far remained empirically under-researched.

Type de conférence:
full paper
Economie et Services
EHL Ecole hôtelière de Lausanne
Adresse bibliogr.:
Lausanne, Switzerland, 3-4 March 2016
Lausanne, Switzerland
3-4 March 2016
31 p.
Publié dans
Proceedings of the workshop on Strategic Renewal, Adaptation and Innovation : Toward a Research Agenda
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