Service response to economic decline : innovation actions for achieving strategic renewal

Martin-Rios, Carlos (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Parga-Dans, Eva (Universidad de A Coruña, Spain)

Thispaper develops process theory on how service firms deal with persistent economic decline and the practices they adopt to overcome it. It examines how a knowledge-based service activity— commercial archeology— attempts to overcome environmental constraints of increasing complexity and economic downturn, as it unfolded over an 8-year period.This longitudinal,multimethod field study illustrates how confronting an external crisis may actually lead surviving firms to attempt innovation actions, a critical factor in achieving organizational renewal. Findings suggest that therenewal ability of highly dynamic services hingeson which innovation activities firms select and adopt, whether they implement them effectively, and the consequences of such implementations. This article contributes to the development of theory about the role of organizational innovation in service adaptation by offering insight into the link between strategic renewal and innovation activities.


Mots-clés:
Type d'article:
scientifique
Faculté:
Economie et Services
Ecole:
EHL Ecole hôtelière de Lausanne
Classification:
Économie/gestion
Date:
2016
Publié dans
Journal of Business Research
Numérotation (vol. no.):
2016, vol. 69, no 8, pp. 2890-2900
DOI:
ISSN:
0148-2963
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 Notice créée le 2016-11-03, modifiée le 2018-08-19

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