Hotel performance: the impacts of owner-operator goal alignement and GM autonomy

Hodari, Demian (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Turner, Michael J. (University of Queensland, Brisbane) ; Sturman, Michael C. (School of Hotel Administration, Ithaca, New York)

Hotel are increasingly owned by one entity and operated under management agreement by another. The split between owners and operators poses potential agency problems as the two entities are often interested in conflicting objectives and the operator may not always take decisions in the owner’s best interest. The hotel general manager, meanwhile, is tasked with satisfying both parties’ objectives. This study investigated how owner-operator goal alignment, and the ensuing impact on GM autonomy, influences hotel performance. We surveyed matched pairs of owners (or their asset manages) and operators (their GMs). We found that while autonomy and alignment are both highly correlated to hotel performance, autonomy does not moderate or mediate the impact that alignment has on performance. Hotel owners and operators who have found a way to align their goals have thus demonstrated that such alignment can result in better hotel performance.

Type de conférence:
full paper
Ecole hôtelière de Lausanne
Adresse bibliogr.:
Budapest, Hungary, 26-28 October 2016
Budapest, Hungary
26-28 October 2016
10 p.
Titre du document hôte:
Proceedings of EuroCHRIE 2016 Conference
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 Notice créée le 2017-02-14, modifiée le 2017-10-16

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