Sustainability in the banking industry a strategic multi-criterion analysis

Rakesh, Raut (National Institute of Industrial engineering (NITIE), Vihar Lake, Mumbai, Maharashtra, India) ; Cheikhrouhou, Naoufel (Haute école de gestion de Genève, HES-SO // Haute Ecole Spécialisée de Suisse Occidentale) ; Manoj, Kharat (National Institute of Industrial Engineering (NITIE), Vihar Lake, Mumbai, Maharashtra, India)

The current paper aims to develop an effective and integrated MCDM model for the evaluation of the sustainability practices in the banking services, employing a multi-stage, fuzzy MCDM model that integrates the Balanced Scorecard, fuzzy AHP and fuzzy TOPSIS. The approach aims to evaluate sustainability from the following four perspectives: financial stability, customer relationship management, internal business process and environment-friendly management system. A real implementation dealing with the six largest commercial banks in India is discussed. The results highlights the critical aspects of the evaluation criteria and the issues in improving sustainable banking performances. Regarding the sustainability issues, it is shown that the environment-friendly management system takes a back seat compared with the other criteria. Furthermore, the results show that there is a misunderstanding of the role that corporate social responsibility plays with respect to environmental issues. The developed evaluation model offers a valuable management tool for banks' administrators by assisting them in strategic choices in order to achieve their objective of sustainability and sustainable banking. Moreover, it offers a measuring tool with unique features that complements the emerging trend of integrated reporting considering uncertainty.


Mots-clés:
Type d'article:
scientifique
Ecole:
HEG-GE
Institut:
Centre de Recherche Appliquée en Gestion
Classification:
Économie/gestion
Date:
2017
Pagination:
34 p.
Titre du document hôte:
Business strategy and the environment
Numérotation (vol. no.):
To be published
DOI:
ISSN:
1099-0836
Le document apparaît dans:



 Notice créée le 2017-04-13, modifiée le 2017-04-13

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