Professional development of revenue management leaders : the serious game

Varini, Kate (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Thompsonband, Tania (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Ryanc, Peter (CEO, Higher Education Leadership Institute, Australia)

This paper explores the professional development needs of revenue management leaders. Considering the evolution of the function and the responsibilities of a revenue manager and the apparent lack of highly developed senior managers in the field of revenue management. The exploratory research determines the skills that revenue management leaders should ideally possess, identifies the areas where further professional development is needed, and examineshow related professional development should be conducted. The growingneed for the development of related soft skills, in particular communication skills,is clearly identified as well as the value of serious game as a soft skill development tool.


Mots-clés:
Type de conférence:
full paper
Faculté:
Economie et Services
Ecole:
HEG VS HES-SO Valais-Wallis - Haute Ecole de Gestion & Tourisme
Institut:
ITO-Institut de Tourisme
Classification:
Economie/gestion
Adresse bibliogr.:
Nusa Dua, Bali, 31 May - 3 June 2017
Date:
Nusa Dua, Bali
31 May - 3 June 2017
2017
Pagination:
pp. 374-391
Publié dans
Proceedings of the 15th APacCHRIE Conference
Ressource(s) externe(s):
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 Notice créée le 2017-10-23, modifiée le 2018-08-31

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