Service risk management based on blueprinting and sociogram: a case study about fast food queue management

Barbieri, Silvio (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK) ; Moreira, Pedro Miguel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))

Mots-clés:
Faculté:
Economie et Services
Ecole:
HEG VS HES-SO Valais-Wallis - Haute Ecole de Gestion & Tourisme
Institut:
Institut Entrepreneuriat & Management
Classification:
Economie/gestion
Adresse bibliogr.:
Berlin, CODATA-Germany
Date:
Berlin
CODATA-Germany
2017
Pagination:
pp. 95-104
Titre du document hôte:
Risk information management, risk models and applications : selected papers, 2017
ISBN:
978-3-00-056177-1
Le document apparaît dans:

Note: The status of this file is: restricted


 Notice créée le 2017-10-23, modifiée le 2018-02-15

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