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000000092 245__ $$aThe travel agent : delivering more value by becoming an operational risk manager
000000092 260__ $$c2006
000000092 269__ $$a2006-01
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000000092 592__ $$aHEG GE Haute école de gestion de Genève
000000092 592__ $$cEconomie et Services
000000092 700__ $$6http://www.hesge.ch/heg/annuaire/emmanuel-fragniere$$aFragniere, Emmanuel
000000092 700__ $$aDubosson, Magali
000000092 700__ $$aDebely, Joëlle
000000092 773__ $$tIn : Proceedings of the 9th International Research Seminar in Service Management, May 30 - June 2 2006, La Londe les Maures. Aix-en-Provence : IAE, p. 178-203
000000092 906__ $$aNONE
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000000092 960__ $$aIn : Proceedings of the 9th International Research Seminar in Service Management, May 30 - June 2 2006, La Londe les Maures. Aix-en-Provence : IAE, p. 178-203
000000092 980__ $$aconference
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