Relationship quality: : does generation Y care ?

Heo, Cindy Yoonjoung (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

The hospitality industry has been struggling with attracting and retaining quality employees . Labor force demographics in the hospitality industry are changing. The first wave of Generation Y started to enter the workforce and Generation Y is the fastest growing segment of today’s workforce. Even though several researchers have studied Generation Y as hospitality employees, limited research explored the importance of relation quality with colleagues and customers Generation Y. The Commitment - Trust (CT) theory suggests that relationship commitment and trust are ke y componen ts of successful relationships because they encourage cooperative behaviors to maintain long - term relationships . Several scholars found that bad internship experience is one of the significant factors caus ing young people to quickly leave the hospitality industry. Therefore, b ased on CT theory, t his study attempted to examine whether the relationship qualit y encountered by Generation Y during their internship impact s their job satisfaction, career decision and commitment to the hospitality ind ustry.

Type de conférence:
full paper
Economie et Services
EHL Ecole hôtelière de Lausanne
Adresse bibliogr.:
Auckland, New Zealand, 10-13 June 2015
Auckland, New Zealand
10-13 June 2015
12 p.
Titre du document hôte:
Proceedings of the Asia Pacific CHRIE conference 2015
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Note  Le statut de ce document est: non diffusé

Note: The status of this file is: restricted

 Notice créée le 2015-10-23, modifiée le 2018-02-15

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