Organizational culture in restaurants : unpacking rituals for learning core values

Martin Rios, Carlos (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Erhardt, Niclas (Maine Business School, University of Maine)

Workplace rituals are symbolic of core values representi ng an organization’s culture. Organizational research has examin ed the role of rituals to unde rstand organizational life, yet limited research has shed light on how different cu ltures deploy different rituals to transmit core values. By using interviews and observational data , this study unpacks rituals in four restaurants representing clan, ad hoc, market and hierarchy cultures. We find that the importance of different rituals varies contingent upon the nature of the culture for learning and re inforcing core values. Specifically, in a clan culture , emotional rituals are emphasi zed to foster belonging and comradery; in an ad hoc culture, cognitive ritual s are emphasized to drive empowered creativity; in market and hierarchy cultures, behavioral rituals are used for routinized and automatic behaviors for performance and effi ciency respectively. Theoretical contributions, future research directions, and limitatio ns are addressed.

Type de conférence:
full paper
Economie et Services
EHL Ecole hôtelière de Lausanne
Adresse bibliogr.:
Warsaw, Poland, 17-20 June 2015
Warsaw, Poland
17-20 June 2015
29 p.
Publié dans
Proceedings of the European Academy of Management Annual Meeting 2015
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 Notice créée le 2015-10-29, modifiée le 2018-08-31

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