Talk before it's too late : reconsidering the role of conversation in information systems project management

Bonazzi, Riccardo (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Mastrogiacomo, Stefano (Université de Lausanne HEC) ; Missonier, Stephanie (Université de Lausanne HEC)

Effective team coordination is essential for the information systems (IS) projects' success. We present a fouryear study, based on design science research, to develop and instantiate a conceptual modelcalled Coopilotto improve realtime coordination in IS projects. Coopilot is a simple conversational guide to help IS project managers minimize the number of coordination surprises that arise for teams during their project meetings. Drawing on coordination literature outside the IS research field, we have adapted and instantiated the theory of joint activity developed by psycholinguist Herbert Clark. The results illustrate the value Clark's theory can add to the IS field and both the importance of conversation intended as a new theoretical construct in IS team project coordination as well as the importance of reaching a sufficient level of understanding. Project managers involved in this study who used Coopilot reported both higher levels of confidence that their projects were on a successful path and overall higher levels of team motivation.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
HEG-VS
Institute:
Institut Informatique de gestion
Subject(s):
Informatique
Date:
2014
Published in:
Journal of Management Information Systems
Numeration (vol. no.):
Octobre 2014, vol. 31, no. 1, pp. 47-78
DOI:
ISSN:
0742-1222 (print) 1557-928X (online)
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2015-11-13, last modified 2018-12-20

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