CARES : requirements specification with BPMN 2.0 in WTO procurement

Hadrian, Daniel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Evequoz, Florian (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))

The WTO procurement procedure for IT infrastructures and services involves the creation of software requirements specifications (RS). This task is challenging for the public administration, as few aids and guidelines are available. But RS is important in the WTO procedure because it serves as a basis for the evaluation of bidders. On the other hand, BPMN is increasingly applied in administrations to document business processes. Taking the situation of the Swiss administration as a reference, we introduce an original methodology to specify requirements from business processes in BPMN 2.0, based on standardized phrase patterns that are attached to BPMN elements. Our methodology also provides a template structure and guidelines for producing RS that can be included in WTO- conform Request for Proposals. Our methodology originates from the situation in Swiss administration, but it is generic enough to be applied in other public administrations as well as in private companies. We also conduct user interviews to identify the actual tasks and challenges faced by users when specifying requirements. Findings from the interviews suggest that communication issues between stakeholders (business users, analysts, IT specialists) are the most pregnant. Based on results and analysis of user interviews, we design a software prototype that aims at solving most problems faced by users when producing requirements specifications. The main advantage of our methodology is that administrations can reuse existing BPMN process documentation as a basis for specifying requirements in the WTO procedure.

Conference Type:
full paper
Economie et Services
Institut Informatique de gestion
Stuttgart, Germany, 22-26 September 2014
Stuttgart, Germany
22-26 September 2014
15 p.
Published in:
Informatik 2014 : Big Data - Komplexität meistern. GI Proceedings 44. Jahrestagung der Gesellschaft für Informatik
Appears in Collection:

Note: The status of this file is: restricted

 Record created 2015-11-20, last modified 2020-10-27

Download fulltext

Rate this document:

Rate this document:
(Not yet reviewed)