Participative marketing : extending social media marketing through the identification and interaction capabilities from the Internet of things

Jara, Antonio (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Parra, Maria Concepcion (Catholic University of San Antonio, Murcia, Spain) ; Skarmeta, Antonio (University of Murcia, Murcia, Spain)

Internet of things extends the capabilities to identify products with new technologies such as near field communication, radio-frequency identification, quick response code and with existing identification technologies such as barcode. Identification allows to retrieve extended information and knowledge of the products. Thereby, customers are able to retrieve and share knowledge among the different products. This work presents the participative marketing as the evolution from the social media marketing toward the active participation from the prosumers and the empowerment of the marketing with the collective intelligence. Thereby, participative marketing enables new interaction and participation models based on the ubiquitous identification. This has been evaluated in a social platform, which integrates the knowledge and experiences from the customers, and in a mobile platform, which interacts with the products through the mentioned identification technologies.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
HEG-VS
Institute:
Institut Informatique de gestion
Subject(s):
Economie/gestion
Date:
2014
Published in:
Personal and ubiquitous computing
Numeration (vol. no.):
2014, vol. 18, no. 4, pp. 997-1011
DOI:
ISSN:
1617-4909
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2015-11-23, last modified 2019-11-28

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