The rising elderly population around the globe together with an improved life expectancy is driving demand for effective healthcare. As healthcare technologies become increasingly innovative, various types of connected devices have been developed in order to provide high-quality healthcare services. The research question of this study is whether the presence of such devices and perceived assurance affect the satisfaction of the health service recipient. This study focuses on homecare services for elderly people and explores the effect of social presence by machines vs. humans and service assurance by machines vs. humans on customer satisfaction. This study found that using connected devices does not significantly impact customer satisfaction with the healthcare service provider. The findings of this study highlight the importance of perceived service assurance levels as well as social presence delivered by humans for homecare services.