000001578 001__ 1578
000001578 005__ 20190611210127.0
000001578 037__ $$aCONFERENCE
000001578 041__ $$aeng
000001578 245__ $$ba new measure and a test of A preliminary model$$aProactive helping behavior in hospitality :
000001578 260__ $$c2015$$b15-17 October 2015$$aManchester, United Kingdom
000001578 269__ $$a2015-10
000001578 300__ $$a8 p.
000001578 506__ $$avisible
000001578 520__ $$aBased on the proactivity literature I suggest a new construct: proactive helping behavior. Proactive helping behavior is initiated by the helper, anticipates future needs or problems of the recipient, is intended to have a discernible impact on the recipient in the longer term, and is carried out in a persistent fashion. I developed a new measure for proactive helping behavior and tested a preliminary model of its antecedents and consequences. Results from an empirical study involving 388 employees and their supervisors in a large luxury hotel in Singapore are presented and their implications for theory and practice are discussed.$$9eng
000001578 592__ $$aEHL
000001578 592__ $$cEconomie et Services
000001578 6531_ $$ahelping behavior$$9eng
000001578 6531_ $$ahospitality industry$$9eng
000001578 6531_ $$aproactivity$$9eng
000001578 655_7 $$afull paper
000001578 65017 $$aEconomie/gestion
000001578 700__ $$aRaub, Steffen P.$$uEcole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland
000001578 711__ $$d15/10/2015 / 17/10/2015$$cManchester, United Kingdom$$aEuroCHRIE conference 2015
000001578 773__ $$tProceedings of EuroCHRIE conference 2015
000001578 8564_ $$uhttps://hesso.tind.io/record/1578/files/raub_proactivehelpingbehavior_2015.pdf$$s137735
000001578 906__ $$aNONE
000001578 909CO $$pDOMAINE_ECONOMIESERVICE_CONFERENCE$$pGLOBAL_SET$$pECONOMIESERVICES_CONFERENCE$$ooai:hesso.tind.io:1578
000001578 950__ $$aI1
000001578 980__ $$aconference