Learning through rituals in restaurants : exploring the link between rituals, values, and organizational culture

Martin-Rios, Carlos (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Erhardt, Niclas (University of Maine)

Workplace rituals are symbolic of core values representi ng an organization’s culture. Organizational research has examin ed the role of rituals to unde rstand organizational life, yet limited research has shed light on how different cu ltures deploy different rituals to transmit core values. By using interviews and observational data , this study unpacks rituals in four restaurants representing clan, ad hoc, market and hierarchy cultures. We find that the importance of different rituals varies contingent upon the nature of the culture for learning and re inforcing core values. Specifically, in a clan culture , emotional rituals are emphasi zed to foster belonging and comradery; in an ad hoc culture, cognitive ritual s are emphasized to drive empowered creativity; in market and hierarchy cultures, behavioral rituals are used for routinized and automatic behaviors for performance and effi ciency respectively. Theoretical contributions, future research directions, and limitations are addressed.


Keywords:
Conference Type:
full paper
Faculty:
Economie et Services
School:
EHL
Subject(s):
Economie/gestion
Publisher:
St. Pete Beach, USA, 27-31 October 2015
Date:
St. Pete Beach, USA
27-31 October 2015
2015
Pagination:
29 p.
Published in:
Proceedings of the Southern Management Association Meeting (SMA) 2016
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2016-11-22, last modified 2019-06-11

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