Nursing homes : how can residents' experience be improved?

Richter, Françoise (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Etemad-Sajadi, Reza (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

This study aims to analyze whether nursing homes residents are satisfied with the services and support they receive. Twenty-five semi-structured interviews with residents, families, and staff were conducted in Switzerland. The results indicate that the majority of the residents entered nursing homes due to a decrease in autonomy but also following a decision made by their relatives. Many of the residents acclimated themselves to their new environment although not all their needs were fulfilled. The need to maintain relationships with family and staff is crucial. The organization of activities is also necessary to residents’ stability and to ensure they continue to feel their existence has meaning and that they can still be useful. This also helps to ease the transition and ensure continuity between their home and nursing home facility. Staff and relatives work for the well-being of residents but should offer more individualized support and a more personalized welcome to their patients.


Keywords:
Conference Type:
full paper
Faculty:
Economie et Services
School:
EHL
Subject(s):
Economie/gestion
Publisher:
Budapest, Hungary, 26-28 October 2016
Date:
Budapest, Hungary
26-28 October 2016
2016
Pagination:
7 p.
Published in
Proceedings of EuroCHRIE 2016 Conference
Appears in Collection:



 Record created 2017-02-14, last modified 2018-12-20

Fulltext:
Download fulltext
PDF

Rate this document:

Rate this document:
1
2
3
 
(Not yet reviewed)