Am I doing the right thing? : Unpacking workplace rituals as mechanisms for strong organizational culture

Erhardt, Niclas (Maine Business School, University of Maine) ; Martin-Rios, Carlos (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Heckscher, Charles (School of Management and Labor Relations, Rutgers University)

Workplace rituals are powerful learning mechanisms for core values that underpin organizational culture in restaurants. Yet, more research is needed to identify different types and how these rituals operate to reinforce core values in different organizational cultures. Drawing on ritual theory, organizational culture and hospitality research, we use 52 semi-structured interviews and 20 observations to study four restaurants representing clan, ad hoc, market, and hierarchy cultures. We identify and unpack eight employee-focused emotional, behavioral, and cognitive workplace rituals linked with owners’ core values such as comradery, creativity, competition and efficiency. Finally, we discuss practical implications of workplace rituals as they relate to business identity, selection, retention and day-to-day management of employees to further strengthen said culture.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
EHL
Subject(s):
Economie/gestion
Date:
2016
Pagination:
11 p.
Published in:
International journal of hospitality management
Numeration (vol. no.):
October 2016, vol. 59, pp. 31-41
DOI:
ISSN:
0278-4319
Appears in Collection:



 Record created 2017-02-20, last modified 2018-12-20

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