Service risk management based on blueprinting and sociogram : a case study about fast food queue management

Barbieri, Silvio (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK) ; Moreira, Pedro Miguel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))

Keywords:
Faculty:
Economie et Services
School:
HEG-VS
Institute:
Institut Entrepreneuriat & Management
Subject(s):
Economie/gestion
Publisher:
Berlin, CODATA-Germany
Date:
Berlin
CODATA-Germany
2017
Pagination:
pp. 95-104
Published in:
Risk information management, risk models and applications : selected papers, 2017
ISBN:
978-3-00-056177-1
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2017-10-23, last modified 2018-12-20

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