Service risk management based on blueprinting and sociogram : a case study about fast food queue management
2017
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Title
Service risk management based on blueprinting and sociogram : a case study about fast food queue management
Author(s)
Barbieri, Silvio (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK)
Moreira, Pedro Miguel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK)
Moreira, Pedro Miguel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))
Date
2017-08
Published in
Risk information management, risk models and applications : selected papers, 2017
Publisher
Berlin, CODATA-Germany
Pagination
pp. 95-104
ISBN
978-3-00-056177-1
Keywords
human risk management ; service blueprinting ; sociogram ; social interactions ; behavior
Faculty
Economie et Services
School
HEG-VS
Institute
Institut Entrepreneuriat & Management
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