000002118 001__ 2118
000002118 005__ 20181220113730.0
000002118 020__ $$a978-3-00-056177-1
000002118 037__ $$aCHAPTER
000002118 041__ $$aeng
000002118 245__ $$aService risk management based on blueprinting and sociogram :$$ba case study about fast food queue management
000002118 260__ $$aBerlin$$bCODATA-Germany$$c2017
000002118 269__ $$a2017-08
000002118 300__ $$app. 95-104
000002118 506__ $$avisible
000002118 546__ $$aEnglish
000002118 540__ $$acorrect
000002118 592__ $$aHEG-VS
000002118 592__ $$bInstitut Entrepreneuriat & Management
000002118 592__ $$cEconomie et Services
000002118 65017 $$aEconomie/gestion
000002118 6531_ $$9eng$$ahuman risk management
000002118 6531_ $$9eng$$aservice blueprinting
000002118 6531_ $$9eng$$asociogram
000002118 6531_ $$9eng$$asocial interactions
000002118 6531_ $$9eng$$abehavior
000002118 700__ $$aBarbieri, Silvio$$uUniversity of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)
000002118 700__ $$aFragnière, Emmanuel$$uUniversity of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK
000002118 700__ $$aMoreira, Pedro Miguel$$uUniversity of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)
000002118 773__ $$tRisk information management, risk models and  applications : selected papers, 2017
000002118 8564_ $$s952951$$uhttps://hesso.tind.io/record/2118/files/Fragni%C3%A8re_2017_risk_management_fast_food.pdf
000002118 8564_ $$s2329238$$uhttps://hesso.tind.io/record/2118/files/Fragni%C3%A8re_2017_risk_management_fast_food.pdf?subformat=pdfa$$xpdfa
000002118 909CO $$ooai:hesso.tind.io:2118$$pGLOBAL_SET
000002118 906__ $$aGREEN
000002118 950__ $$aI2
000002118 980__ $$achapitre