Investigating the impact of relationship quality on Millennials’ career decisions and gender differences

Heo, Cindy Yoonjoung (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Kim, Seongseop (School of Hospitality and Tourism Management, The Hong Kong Polytechnic University) ; Kim, Bona (Departments of Business Administration and Tourism and Hospitality Management, Mount Saint Vincent University)

The hospitality industry has been struggling to attract and retain quality employees. Labor force demographics in the hospitality industry are changing. The first wave of Millennials has started to enter the workforce, and Millennials are the fastest growing segment of said workforce. In addition, the rate of participation of females in today’s hospitality workforce is growing. Even though several researchers have studied Millennials as hospitality employees, limited research has explored the importance of the quality of relationships Millennials have with colleagues and customers; in addition, gender differences among Millennials have not been extensively examined. The Commitment-Trust (CT) theory suggests that relationship commitment and trust encourage cooperative behaviors that sustain long-term relationships. This study attempted to investigate whether the relationship quality encountered by Millennials during their internships has an impact on their job satisfaction or career decisions based on commitment-trust theory; in addition, gender differences in relationship quality were examined.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
EHL
Subject(s):
Economie/gestion
Date:
2018-03
Pagination:
15 p.
Published in:
Journal of Hospitality & Tourism Education
Numeration (vol. no.):
2018, vol. 30, no. 2, pp. 71-84
DOI:
Appears in Collection:

Note: The status of this file is: public


 Record created 2018-10-12, last modified 2019-04-04

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