An ethological experiment to improve airport security gate process reliability : understanding time perception and personal awareness of older adult travelers

Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis); University of Bath, School of Management, Bath, UK) ; Cimmino, Francesco (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Emery, Lionel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Héritier, Matthieu (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Kambly, Michael (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Nanchen, Benjamin (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Ramseyer, Randolf (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))

This research project aims to improve the management and reliability of airport security gate procedures by redesigning passenger queues based on human ethology methodologies. While queues have been studied from many angles, a scientific contribution based on a human ethology approach proposing regulation of queue dynamics to improve security effectiveness seems to be novel. Queueing behaviors, observed in previous fieldwork, led to the hypothesis that queue structuring can have a positive impact on wait time perception. This hypothesis was operationalized, according to ethology experiment design, through a passenger queue simulation. The data collected (n=140) confirmed the hypothesis. Average perceived time was lower for passengers who put items to be X-rayed on the belt in a specified order, along with higher personal awareness compared to the usual case where no order is imposed. Although this research is exploratory, we have been able to provide airport security management with some practical insights.


Type de conférence:
full paper
Faculté:
Economie et Services
Ecole:
HEG-VS
Institut:
Institut Entrepreneuriat & Management
Classification:
Economie/gestion
Adresse bibliogr.:
Milan, Italy, 20-22 Dec. 2017
Date:
2017-12
Milan, Italy
20-22 Dec. 2017
Pagination:
6 p.
Publié dans:
Proceedings of the 2nd International Conference on System Reliability and Safety (ICSRS) 2017
DOI:
ISBN:
978-1-5386-3322-9
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 Notice créée le 2018-11-12, modifiée le 2019-06-11

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