Trust in tourism via blockchain technology : results from a systematic review

Calvaresi, Davide (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Leis, Maxine (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Dubovitskaya, Alevtina (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Schegg, Roland (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Schumacher, Michael (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))

Trust-free and trust-regulated systems based on blockchain technology (BCT) are currently experiencing the maximum hype and promise to revolutionise entire domains. Tourism products (intangible services) are highly dependent on trust and reputation management that is traditionally centralised and delegated to “expected” reliable third-parties (e.g., TripAdvisor). Although BCT has only recently started approaching the tourism industry and being employed in real-world applications, the scientific community has already been extensively exploring the promises of BCT. Therefore, there is an impending need for organising and understanding current knowledge and formalise societal, scientific, and technological challenges of applying BCT in the tourism industry. This paper moves the first step, presenting a systematic scientific literature review of studies involving BCT for tourism purposes. Providing a comprehensive overview, actors, assumptions, requirements, strengths, and limitations characterising the state of the art are analysed. Finally, advantages and future challenges of applying BCT in the tourism area are discussed.


Keywords:
Faculty:
Economie et Services
School:
HEG-VS
Institute:
Institut Informatique de gestion
Subject(s):
Informatique
Publisher:
Cham, Springer
Date:
2018-12
Cham
Springer
Pagination:
12 p.
Published in:
Information and Communication Technologies in Tourism 2019 : proceedings of the International Conference in Nicosia, Cyprus, January 30–February 1, 2019
Author of the book:
Pesonen, Juho ; ed.; Business School, University of Eastern Finland, Joensuu, Finland
Neidhardt, Julia ; ed.; Faculty of Informatics, TU Wien, Vienna, Austria
DOI:
ISBN:
978-3-030-05939-2
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2019-04-04, last modified 2019-06-14

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