Strategy and knowledge management in humanitarian organizations

Cruz, Margarita (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Schmitt, Achim (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

Building on the knowledge-based view of the firm, this chapter provides a social capital approach for knowledge sharing, creation, and retention as a way to reach sustainable competitive advantage for humanitarian organizations. Based on the case of the World Health Organization, we focus on the role of individual internal networks provided by initiatives such as (i) staff mobility programs across international offices, (ii) eHealth collaborations, and (iii) eLearning Networks for knowledge exploitation and exploration. We argue that these networks are particularly relevant for humanitarian organizations as they face the challenge of managing the knowledge gained by individuals in operations in various geographical regions of the world. The chapter also discusses implications for humanitarian organizations when facing knowledge challenges derived from geographically dispersed operations.


Faculty:
Economie et Services
School:
EHL
Institute:
Aucun institut
Subject(s):
Economie/gestion
Publisher:
Cham, Switzerland, Springer
Date:
2019-01
Cham, Switzerland
Springer
Pagination:
Pp. 55-75
Published in:
Decision-making in humanitarian operations : strategy, behavior and dynamics
Author of the book:
Villa, Sebastián ; ed. ; Universidad de Los Andes, Colombia
Urrea, Gloria ; ed. ; Università della Svizzera italiana (USI), Switzerland
Castañeda, Jaime Andrés ; ed. ; Universidad del Rosario, Colombia
Larsen, Erik R. ; ed. : Aarhus University, Denmark
ISBN:
978-3-319-91509-8
External resources:
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2019-07-23, last modified 2019-11-28

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