Using phenomenology to assess risk perception of a new technology in public transportation the case of the autonomous vehicles as mobility as a service (MaaS) in Switzerland

Ramseyer, Randolf (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Cimmino, Francesco (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Emery, Lionel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Grèzes, Sandra (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Grèzes, Vincent (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Nanchen, Benjamin (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Simon, Emilie (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis); School of Management University of Bath, UK)

In the mobility sector, a large number of new technologies such as autonomous vehicles (AVs) and services (e.g. carpooling) are emerging. AVs involve not only passengers, but also authorities, manufacturers, public transportation companies, law enforcement officials, drivers, pedestrians and shopkeepers. Applying phenomenology - the description of a phenomenon's live experience [1] - to this case of Mobility as a Service (MaaS) contributes to understanding its complexity and provides insights of users' perception of risk related to the AVs. This new technology brings many opportunities to improve our mobility system. Identified potential risks can affect the efficiency and the perception of the service. In this exploratory research, we have employed a technique called experimental phenomenology to identify these risks. The major advantage of this approach is to take into account the perception of passengers as a driver for design.


Conference Type:
full paper
Faculty:
Economie et Services
School:
HEG-VS
Institute:
Institut Entrepreneuriat & Management
Subject(s):
Economie/gestion
Publisher:
Barcelona, Spain, 23-25 November 2018
Date:
2018-11
Barcelona, Spain
23-25 November 2018
Pagination:
5 p.
Published in:
Proceedings of the 3rd International Conference on System Reliability and Safety (ICSRS) 2018
DOI:
ISBN:
978-1-7281-0238-2
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2019-09-30, last modified 2019-10-03

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