Fostering “co-socialization” to mitigate human related-risk and to counter growing dissatisfaction in an era of digitalization of health care services

Dubosson, Magali (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis); University of Bath, School of Management) ; Héritier, Anne-Sylvaine (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Meier, Samuele (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Wainwright, Charles (Oxial)

In the health care sector, human risks affect the quality of services and in-crease the occurence of dissatisfaction, health problems or demotivation. Our results show that technology does not mitigate those risks, but exacer-bates them. As digitalization is becoming prevalent, it is becoming more crucial to prevent them to happen. In a focus group with 10 nurses, partici-pants expressed their willingness to provide personal data if it is used to improve their work environment. We propose to digitalize implicit knowledge from the data provided by collaborators to create an explicit knowledge base of the level of human risk. Knowledge creation will be reinforced through patient-worker interaction, referred as a co-socialization process.


Conference Type:
full paper
Faculty:
Economie et Services
School:
HEG-FR
HEG-VS
Institute:
Institut Entrepreneuriat & Management
Subject(s):
Economie/gestion
Publisher:
Ceuta, Spain, 12-14 September 2019
Date:
2019-09
Ceuta, Spain
12-14 September 2019
Pagination:
18 p..
Published in:
Proceedings of the XXIX International RESER Conference 2019
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2019-10-04, last modified 2021-01-15

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