Luxurious or economical ? : an identification of tourists’ preferred hotel attributes using best–worst scaling (BWS)

Kim, Bona (Mount Saint Vincent University, Canada) ; Kimb, Seongseop (Sam) (The Hong Kong Polytechnic University, Hong Kong) ; King, Brian (The Hong Kong Polytechnic University, Hong Kong) ; Heo, Cindy Yoonjoung (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

This article explores consumer tendencies to opt for luxury or economy hotels by identifying their most and least important selection attributes. The researchers investigate how sociodemographic and behavioral characteristics influence traveler assessments of hotel attributes. In explaining consumer hotel selection preferences, the researchers used an unconditional method—best–worst scaling (BWS). Based on an analysis of responses from 397 luxury hotel customers and 351 economy hotel customers in the United States, it was found that the two groups perceive hotel attributes differently. Differentials were also identified on the basis of gender, income, and frequency of purchase. While acknowledging that the task is complex, there is an urgent need to identify the factors influencing hotel selection, because hoteliers need to attract new markets and also balance this by retaining existing patrons. The findings extend existing literature by applying BWS to the identification of hotel selection attributes.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
EHL
Institute:
Aucun institut
Subject(s):
Economie/gestion
Date:
2019-04
Pagination:
14 p.
Published in:
Journal of vacation marketing
Numeration (vol. no.):
2019, vol. 25, no. 2, pp. 162-175
DOI:
ISSN:
1356-7667
Appears in Collection:



 Record created 2019-10-30, last modified 2019-11-28

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