Beyond dashboards : on the many facets of metrics and feedback in agile organizations

Liechti, Olivier (School of Management and Engineering Vaud, HES-SO // University of Applied Sciences Western Switzerland) ; Pasquier, Jacques (Fribourg University, Fribourg, Switzerland) ; Reis, Rodney (Avalia Systems, Yverdon-les-Bains, Switzerland)

One of the key principles in agile development is that the team should use continuous feedback cycles to maintain awareness both about the product, the process and the involved people. In healthy agile environments, people see a lot of value in the collection of metrics and in their collaborative analysis to support a continuous improvement process. In pseudo agile environments, metrics are often perceived as a threat and they make people uncomfortable. In theses conditions, they can do more harm than good. In this paper, we argue that the acceptance of a data-driven continuous improvement process is heavily influenced by the nature of the channels through which the metrics are published. We argue for the need to go beyond typical dashboards and propose additional engagement channels. We discuss the notions of awareness and story telling and illustrate them with various experiments conducted with agile teams.


Keywords:
Conference Type:
full paper
Faculty:
Ingénierie et Architecture
School:
HEIG-VD
Institute:
IICT - Institut des Technologies de l'Information et de la Communication
Publisher:
Buenos Aires, Argentina, 23 May 2017
Date:
2017-05
Buenos Aires, Argentina
23 May 2017
Pagination:
7 p.
Published in:
2017 IEEE/ACM 10th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE) ; Proceedings of 2017 IEEE/ACM 10th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE) 2017, 23 May 2017, Buenos Aires, Argentina
DOI:
ISBN:
978-1-5386-4039-5
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2020-02-04, last modified 2020-02-06

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