The role of hotel owners across different management and agency structures

Hodari, Demian (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Turner, Michael (University of Queensland, Australia) ; Sturman, Michael (Cornell University, NY, USA) ; Nath, Dushyant (Carlson Rezidor Hotel Group, Brussels, Belgium)

This study examines the degree to which hotel owners influence the operation of their hotels in both single- and multiple-agency scenarios. Key findings from a survey of 499 general managers are that: (1) owners influence financial property-level decisions to a greater extent than operational property level decisions; (2) owners of independently operated hotels are more involved in such decisions than are owners of hotels operated by a management company; and (3) asset managers assist owners in achieving greater involvement. The findings provide empirical evidence about how principals can mitigate the agency problem in multiple-principal scenarios through client and behavior-based methods.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
EHL
Institute:
Aucun institut
Subject(s):
Economie/gestion
Date:
2020-01
Pagination:
23 p.
Published in:
International Journal of Hospitality & Tourism Administration
Numeration (vol. no.):
2020, vol. 21, no 1, pp. 92-113
DOI:
ISSN:
1525-6480
Appears in Collection:

Note: The file is under embargo until: 2021-07-31


 Record created 2020-04-14, last modified 2020-10-27

Fulltext:
Download fulltext
PDF

Rate this document:

Rate this document:
1
2
3
 
(Not yet reviewed)