The effects of customer-centricity in hospitality

Inversini, Alessandro (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; De Carlo, Manuela (IULM University Milano, Italy) ; Masiero, Lorenzo (The Hong Kong Polytechnic University, Hong Kong)

Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
School:
EHL
Institute:
Aucun institut
Subject(s):
Economie/gestion
Date:
2020-04
Pagination:
9 p.
Published in:
International Journal of Hospitality Management
Numeration (vol. no.):
2020, vol. 86, article no 102436, pp. 1-9
DOI:
ISSN:
0278-4319
Appears in Collection:

Note: The file is under embargo until: 2023-04-01


 Record created 2020-07-31, last modified 2020-10-27

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