The effects of customer-centricity in hospitality
2020
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Title
The effects of customer-centricity in hospitality
Author(s)
Inversini, Alessandro (Ecole hôtelière de Lausanne, HES-SO University of Applied Sciences Western Switzerland)
De Carlo, Manuela (IULM University Milano, Italy)
Masiero, Lorenzo (The Hong Kong Polytechnic University, Hong Kong)
De Carlo, Manuela (IULM University Milano, Italy)
Masiero, Lorenzo (The Hong Kong Polytechnic University, Hong Kong)
Date
2020-04
Published in
International Journal of Hospitality Management
Volume
2020, vol. 86, article no 102436, pp. 1-9
Pagination
9 p.
ISSN
0278-4319
Keywords
customer centricity ; competitiveness ; customer value ; CRM ; Hoxell
Article Type
scientifique
Faculty
Economie et Services
School
EHL
Institute
Aucun institut
Record Appears in
Scientific Articles
Global
Global