The effects of customer-centricity in hospitality
2020
Einzelheiten
Titel
The effects of customer-centricity in hospitality
Autor(en)/ in(nen)
Inversini, Alessandro (Ecole hôtelière de Lausanne, HES-SO University of Applied Sciences Western Switzerland)
De Carlo, Manuela (IULM University Milano, Italy)
Masiero, Lorenzo (The Hong Kong Polytechnic University, Hong Kong)
De Carlo, Manuela (IULM University Milano, Italy)
Masiero, Lorenzo (The Hong Kong Polytechnic University, Hong Kong)
Datum
2020-04
Veröffentlich in
International Journal of Hospitality Management
Band
2020, vol. 86, article no 102436, pp. 1-9
Umfang
9 p.
ISSN
0278-4319
Schlüsselwörter
customer centricity ; competitiveness ; customer value ; CRM ; Hoxell
Artikeltyp
scientifique
Domaine
Economie et Services
Ecole
EHL
Institut
Aucun institut
Das Dokument erscheint in
Veröffentlichte Artikel
Global
Global