Virtual coaches for older adults’ wellbeing : a systematic review

El Kamali, Mira (School of Engineering and Architecture (HEIA-FR), HES-SO // University of Applied Sciences Western Switzerland) ; Angelini, Leonardo (School of Engineering and Architecture (HEIA-FR), HES-SO // University of Applied Sciences Western Switzerland) ; Caon, Maurizio (School of Engineering and Architecture (HEIA-FR), HES-SO // University of Applied Sciences Western Switzerland ; School of Management Fribourg, HES-SO // University of Applied Sciences Western Switzerland) ; Carrino, Francesco (School of Engineering and Architecture (HEIA-FR), HES-SO // University of Applied Sciences Western Switzerland) ; Röcke, Christina (University of Zurich, Switzerland) ; Guye, Sabrina (University of Zurich, Switzerland) ; Rizzo, Giovanna (Institute of Biomedical Technologies, Segrate, Italy) ; Mastropietro, Alfonso (Institute of Biomedical Technologies, Segrate, Italy) ; Sykora, Martin (Loughborough University, United Kingdom) ; Elayan, Suzanne (Loughborough University, United Kingdom) ; Kniestedt, Isabelle (Delft University of Technology, The Netherlands) ; Ziylan, Canan (Rotterdam University of Applied Sciences, The Netherlands) ; Lettieri, Emanuele (Politecnico di Milano, Italy) ; Abou Khaled, Omar (School of Engineering and Architecture (HEIA-FR), HES-SO // University of Applied Sciences Western Switzerland) ; Mugellini, Elena (School of Engineering and Architecture (HEIA-FR), HES-SO // University of Applied Sciences Western Switzerland)

Virtual Coaches, also known as e-coaches, are a disruptive technology in healthcare. Indeed, among other usages, they might provide cost-effective solutions for increasing human wellbeing in different domains, such as physical, nutritional, cognitive, social, and emotional. This paper presents a systematic review of virtual coaches specifically aimed at improving or maintaining older adults' health in the aforementioned domains. Such digital systems assume various forms, from classic apps, to more advanced conversational agents or robots. Fifty-six articles describing a virtual coach for older adults and aimed at improving their wellbeing were identified and further analyzed. In particular, we presented how previous studies defined their virtual coaches, which behavioral change models and techniques they adopted and the overall system architecture, in terms of monitoring solutions, processing methods and modalities for intervention delivery. Our results show that few thorough evaluations of e-coaching systems have been conducted, especially regarding multi-domain coaching approaches. Through our analysis, we identified the wellbeing domains that should be addressed in future studies as well as the most promising behavior change models and techniques and coaching interfaces. Previous work illustrates that older adults often appreciate conversational agents and robots. However, the lack of a multidomain intervention approach in the current literature motivates us to seek to define future solutions.


Keywords:
Article Type:
scientifique
Faculty:
Economie et Services
Ingénierie et Architecture
School:
HEG-FR
HEIA-FR
Institute:
Aucun institut
HumanTech - Technology for Human Wellbeing Institute
Subject(s):
Economie/gestion
Date:
2020-05
Pagination:
19 p.
Published in:
IEEE Access
Numeration (vol. no.):
2020, vol. 8, pp. 101884-101902
DOI:
ISSN:
2169-3536
Appears in Collection:



 Record created 2020-09-25, last modified 2020-12-15

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