On the benefit of mixing varied professional skills to better handle improvisation phases in crisis management : a qualitative survey conducted in Geneva and Valais

Fragnière, Emmanuel (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis) ; University of Bath, UK) ; Konstantas, Dimitri (University of Geneva, Switzerland) ; Kohler, Jean-Jacques (University of Geneva, Switzerland)

Much research has been published on risk management, business continuity, crisis committees and resilience. There is not a day in the press when an event requiring crisis management is not reported. We have therefore taken an interest in the composition of a crisis team. To this end, we conducted semi-directive interviews to understand what were the important elements in the composition of a crisis team to better manage the unexpected. It appears that experience takes precedence over the hierarchical level of the involved individuals. It even seems preferable not to involve or at least to limit the number of members of the upper management. Although our study shows the benefits of simulations, stress test scenarios, the composition of the crisis team has to be better integrated especially to take into account emerging risks such as cyberattacks where improvisation plays a crucial role.


Keywords:
Conference Type:
published full paper
Faculty:
Economie et Services
School:
HEG-VS
Institute:
ITO-Institut de Tourisme
Subject(s):
Economie/gestion
Publisher:
Rome, Italy, 20-22 November 2019
Date:
2019-11
Rome, Italy
20-22 November 2019
Pagination:
Pp. 474-478
Published in:
Proceedings of the 4th International Conference on System Reliability and Safety (ICSRS)
DOI:
ISBN:
978-1-7281-4782-6
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2020-11-24, last modified 2020-11-26

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