Improving the accessibility of touristic destinations with an assistive technology for hiking applying universal design principles through service design

Nanchen, Benjamin (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Margot-Cattin, Pierre (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Ramseyer, Randolf (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis)) ; Schegg, Roland (University of Applied Sciences and Arts Western Switzerland (HES-SO Valais-Wallis))

Accessible Tourism focus on the logistical attributes being accessible to all and on the process to develop accessible products and services with all stakeholders of the touristic destination. Assistive technologies can be used to improve the accessibility of touristic destination and attraction. Some assistive technologies are designed for hiking. However, their integration on the customer journey has to be designed as a service. To this end, universal design principles and guidelines can be used to design products and services accessible to all. Universal design and accessible tourism are both rooted in the social model of disability, which states that it is the society who is disabling. The potential and the conceptualization of applying universal design principles for tourism has been widely discussed. However, little has been done to operationalize this idea. In this article, we demonstrate how to co-create with users an accessible touristic service based on an assistive technology who enables hiking for people using wheelchairs. Our main findings illustrate the pros and the cons of using and assistive technologies and the importance of considering the whole customer journey to improve the accessibility of touristic destinations.


Keywords:
Conference Type:
published full paper
Faculty:
Economie et Services
School:
HEG-VS
Institute:
ITO-Institut de Tourisme
Subject(s):
Economie/gestion
Publisher:
Virtual conference, 9-11 September 2020
Date:
2020-09
Virtual conference
9-11 September 2020
Pagination:
Pp. 193-198
Published in:
Proceedings of the 17th International conference on computers helping people with special needs
ISBN:
978-3-9504630-2-6
Appears in Collection:



 Record created 2020-11-27, last modified 2021-02-05

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