Adapting to the unexpected : problematic work situations and resilience strategies in healthcare institutions during the COVID-19 pandemic’s first wave

Juvet, Typhaine M. (School of Health Sciences HE-Arc Santé, HES-SO // University of Applied Sciences and Arts Western Switzerland) ; Corbaz-Kurth, Sandrine (School of Health Sciences HE-Arc Santé, HES-SO // University of Applied Sciences and Arts Western Switzerland ; Geneva University Hospitals, Geneva, Switzerland) ; Roos, Pauline (School of Health Sciences HE-Arc Santé, HES-SO // University of Applied Sciences and Arts Western Switzerland) ; Benzakour, Lamyae (Geneva University Hospitals, Geneva, Switzerland) ; Cereghetti, Sara (Geneva University Hospitals, Geneva, Switzerland) ; Moullec, Gregory (School of Public Health, University of Montréal, Quebec, Canada) ; Suard, Jean-Claude (Geneva University Hospitals, Geneva, Switzerland) ; Vieux, Laure (Geneva University Hospitals, Geneva, Switzerland) ; Wozniak, Hannah (Geneva University Hospitals, Geneva, Switzerland) ; Pralong, Jacques A. (Geneva University Hospitals, Geneva, Switzerland) ; Weissbrodt, Rafaël (School of Health Sciences, HES-SO Valais-Wallis, Sion, Switzerland)

The COVID-19 pandemic’s first wave required considerable adaptation efforts on the part of healthcare workers. The literature on resilient healthcare describes how the collective regulation strategies implemented by frontline employees make essential contributions to institutions’ abilities to cope with major crises. The present mixed-methodology study was thus conducted among a large sample of employees in a variety of Swiss healthcare institutions and focused on problematic real-world situations experienced by them and their managers during the pandemic’s first wave. It highlighted the anticipatory and adaptive strategies implemented by institutions, teams and individuals. The most frequently cited problematic situations involved organisational changes, interpersonal conflicts and workloads. In addition to the numerous top-down measures implemented by institutions, respondents also identified personal or team regulation strategies such as increasing staff flexibility, prioritising tasks, interprofessional collaboration, peer support or creating new communication channels to families. The present findings underlined the importance of taking greater account of healthcare support staff and strengthening managerial capacity to support interprofessional teams including those support staff.


Keywords:
Article Type:
scientifique
Faculty:
Santé
School:
HE-Arc Santé
HEdS-VS
Institute:
Institut Santé
Recherche appliquée et développement de la HE-ARC Santé
Date:
2021-07
Pagination:
9 p.
Published in:
Safety Science
Numeration (vol. no.):
To be published
DOI:
ISSN:
09257535
Appears in Collection:



 Record created 2021-04-28, last modified 2021-04-29

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