Drivers of IT spend in hotels : tools to refine IT expenditures

Blal, Inès (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland) ; Murphy, Hilary (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland)

The purpose of this study is to identify the drivers and predictors of IT spend in hotels. In this paper we take a pragmatic stand to the preparation of expenses in a hotel and suggest that because managers rely on past years’ performance to establish budgets and because of corporate politics, I T spends does not vary over short periods of time. Also we report that the hotel size, its operating type, and segment determine its IT spends. We hope that this first examination of the realities of resource allocation in hotels will trigger research on h ow to improve budgeting practices and enhance the future managerial functions within hotels.


Keywords:
Conference Type:
full paper
Faculty:
Economie et Services
School:
EHL
Subject(s):
Economie/gestion
Publisher:
Dubai, United Arab Emirates, 6-9 October 2014
Date:
Dubai, United Arab Emirates
6-9 October 2014
2014
Pagination:
7 p.
Published in:
Proceedings of EuroCHRIE conference 2014
Appears in Collection:

Note: The status of this file is: restricted


 Record created 2015-10-02, last modified 2019-06-11

Fulltext:
Download fulltext
PDF

Rate this document:

Rate this document:
1
2
3
 
(Not yet reviewed)